Terms of service

  • Exchange and Refund Policy
    • Customers are eligible for a refund, but the item must be delivered to our location at their own cost if there is no mistake from our side.
    • To initiate an exchange or refund, customers must contact us on WhatsApp at +92 305 8758115. For more details, please visit our Refund Policy.
    • We offer both store credit and direct exchange. It is the customer’s choice to select either option.
    • To understand which items are eligible for refund or exchange, please review our Refund Policy.
    • In case of order cancellation, please refer to the Refund Policy for detailed instructions.

  • Order Cancellation
    • If you need to cancel your order, please refer to our Refund Policy.
    • We will attempt to contact you via WhatsApp. If a WhatsApp number is unavailable, we will reach out via email.

  • Payment Information
    • For the latest available payment options, please visit the checkout page when placing your order. These options are updated periodically.
    • We use Shopify's trusted services to securely store your information, such as your order number, name, shipping details, phone number, and email address.

  • Shipping and Delivery
    • Most parcels within Pakistan are delivered within 1-5 days. However, exceptions may occur, and we will work to resolve any delays as quickly as possible to ensure a smooth process for you. 
    • For International orders you can reach out to us for details about delivery.

  • Communication and Customer Support
    • We strive to respond to all customer inquiries as quickly as possible, though we do not have specific response times.
    • Updates or changes to these terms and conditions will be reflected on this page. Customers are encouraged to revisit this page regularly to stay informed.

  • Legal Compliance and Data Protection
    • We prioritize the protection of your personal information and employ Shopify's services to ensure your data, such as your order details and contact information, is securely stored.
    • We may update these terms and conditions from time to time. It is your responsibility to review this page for the latest information.
    • By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.